| What delivery methods can I choose? |
| |  | The ways of delivery we offer include: Postal EMS package delivery
Using traditional air package delivery when you’re not in a hurry is cheaper. The delivery by post requires 13-25 days. FEDEX OR DHL GlobalExpress (recommended)
TNT is a world leading provider of express delivery services and logistics supply chain solutions.
It takes only 3-5 days for the delivery! | Â |
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| How do you calculate freight fee? |
| | Cheongsam & Chinese Clothes | | DESTINATION ZONE | Â Â First Item | Â Â Every Extra One | | Hong Kong & Macau | Â Â 12 USD | Â Â +6.5 USD | | Taiwan
South Korea
Mongalla | Â Â 15 USD | Â Â +8 USD | | | Japan | Â Â 17 USD | Â Â +9 USD | | Singapore
Malaysia
Thailand
Phillyppines
Indonesia
Vietnam | Â Â 23 USD | Â Â +12 USD | | Australia
New Zealand
Pacific Islands
Other Asian Countries | Â Â 25USD | Â Â +13 USD | | Western Europe
India
U.A.E. | Â Â 27 USD | Â Â +14 USD | | Central & South Ameriacan,
India Sub-Continent.
(excluding India) | Â Â 25 USD | Â Â +13 USD | | Eastern Europe
Middle East
African
Other Destinations | Â Â 41 USD | Â Â +21 USD | | USA
Canada
Maxico | Â Â 24 USD | Â Â +12.5 USD |
| Â | | Wedding Dress & Evening Gown | | DESTINATION ZONE | Â Â First Item | Â Â Every Extra One | | Hong Kong & Macau | Â Â 24 USD | Â Â +12.5 USD | | Taiwan
South Korea
Mongalla | Â Â 27 USD | Â Â +14 USD | | | Japan | Â Â 29 USD | Â Â +15 USD | | Singapore
Malaysia
Thailand
Phillyppines
Indonesia
Vietnam | Â Â 35 USD | Â Â +18 USD | | Australia
New Zealand
Pacific Islands
Other Asian Countries | Â Â 37 USD | Â Â +19 USD | | Western Europe
India
U.A.E. | Â Â 39 USD | Â Â +20 USD | | Central & South Ameriacan,
India Sub-Continent.
(excluding India) | Â Â 37 USD | Â Â +19 USD | | Eastern Europe
Middle East
African
Other Destinations | Â Â 53 USD | Â Â +27 USD | | USA
Canada
Maxico | Â Â 36 USD | Â Â +18.5 USD |
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| What countries and districts can your goods reach? |
| | Â | Our goods can be delivered to over 200 countries and districts by air: Britain, France, Germany, Italy, Holland, Spain, America, Canada, Iran, Iraq, Saudi Arabia, Brazil, Cuba, Argentina, Russia, Japan, Korea, Singapore, Malaysia, Thailand, Philippines, Australia, New Zealand, Hong Kong, Macao and Taiwan... | Â |
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| How soon can I receive my goods? |
| |  | For ordinary cheongsam, you may receive one piece in 12 days if delivered by FEDEX or DHL Global Express! For special qipao such as hand painting and embroidery ones, the process duration is a little longer. You may contact our staff for the exact delivery date or simply trace it in MY EFU--MY ORDER if you're our member! If you choose Postal EMS package delivery, we guarantee that you receive the goods within 30 business days since we confirm your payment. |  |
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| Will the goods be damped, blemished or damaged on the way of transportation? |
| |  | No, it won't happen. We packing dress in plastic bag packing at first! Then, we put it in a Fedex/Dhl packet or a postal packet! That ensures that the goods can't be damped, blemished or damaged. |  |
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| How do you calculate the freight? What is Unit Freight? |
| | Â | Unit Freight, depending on the destination, is the freight you have to pay for the first piece of your purchase. And the freight for any one more piece is half of the Unit Freight. Example: Unit price to USA: 18USD Ordering 3 pieces means: $18 + $9 + $9 = $36 So the total freight for 3 pieces to USA is $36.
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| What if my package is damaged or has a manufacturing defect? |
| | Â | All solid products are carefully wrapped with utmost care to ensure a safe delivery to their destination. In the rare event that you encounter goods damage, you may contact our staff for assistance. | Â |
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| Can I receive the dress even faster? |
| | Â | If you want to us rush the order, simply click on the Rush Order option!With this option you are able to receive your clothes 5 days faster than usual!
NOTES:
Since we will make your clothes with superior priority, there will be an extra charge for each clothes ranging from $10 to $20, depending on our production schedule.We adjust this amount every week and you’re always able to see the newest figure on the ordering page.
Some apparals require complicate tailoring and we cannot do it faster any more! If you want to place an order of handpainting,embroidery or special cheongsam, please consult us before you click on the Rush Order button. |
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Why do we make this return policy? Â Â eFushop offers garments that fit most of our customers (you can find the comments of other customers in the Client's Compliments and the ebay feedback), but we do not eliminate the possibility of unfitting dress and unexpected color/quality problem. The online tailor-made is a reactive process between eFushop and the customers. There would be various reasons on both sides that may lead to unexpected results, such as the different measuring behaviors that lead to unfitness and different computer monitors that lead to color deviations. Before you order, please take some time to learn some basic measuring knowledge and make serious decision on product selecting to avoid future costs. |
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eFushop provides refund & exchange under accidental situations.
The customer agrees with the following Return Policy and does transaction with efushop on the basis of all the mentioned terms. |
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| If the customers want to refund or exchange the products, they have to send back the products within a limited period (usually 5-7 days) after they receive the parcel. The detailed periods are listed in clause 8 and clause 9. Receiving date is the day the customer consigned the parcel, which is recorded by delivery courier¡¯s log file and the efushop delivery system. But they can draw the complaint latter. |
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| The customer can draw the complaint by email or fax. After receiving it, eFushop will start an investigation on the order and confirm the settlement for the case. |
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| For possible refund, efushop use Paypal to pay. This is because Paypal payment is instant and our customer can receive the refund in 24 hours after the case is concluded. The customer CAN also choose credit card refund, if he or she uses credit card to complete the previous transaction. But the procedure would take more than a month. |
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| If a customer REJECTS payment to efushop for the previous transaction, on his or her credit card bill, he or she thus loses the opportunity to get necessary help and assistance from efushop to settle the case and efushop keeps its right to get the products back, furthermore, efushop may ask for compensation if the dress is not returned under good condition, unworn and clean. Such behavior may also leads to membership blockage on efushop websites. |
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| The dress can be refunded or exchanged ONLY IF it is RETURNED NEW WITH TAG, CLEAN AND UNDAMAGED. |
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EFUSHOP DOES NOT HAVE FULL REFUND RESPONSIBILITY FOR GARMENTS IN TAILOR-MADE SECTION AND THE CUSTOM-MADE TAILORING MODE GARMENTS!
*But if you get trouble on a custom-made dress, please contact our staff and we ensure 0you that we¡¯ll help you with the correction or any necessary guidance. |
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For Ready-made tailoring mode (standard size) garments, you may require:
* Refund
Return the products to efushop, and get 100% refund (freight fee excluded). The customer needs to send out the returned product(s) within 7 days after the parcel arrives and afford the returning freight fee.
* Exchange
Return the dress to efushop, and get an exchanged one at the same style. Customer needs to afford the returning freight fee. We will pay for the re-send freight fee for the first time. If the customer wants to exchange the products for several times, we will not pay for the re-send freight fee from the second time on.
* Free correction
Return the dress to efushop, and our tailor will correct the original dress according to your option. Customer needs to afford the returning freight fee. We will pay for the re-send freight fee.
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For garments in tailor-made section and the custom-made tailoring mode garments, you may require:
* Refund
Return the products to efushop, and get 60% refund (including the freight fee) after the parcel arrives. The customer needs to send out the returned product(s) within 5 days after the parcel arrives. efushop will afford returning freight of no more than $20.
* Exchange
Return the dress to efushop, and get an exchanged item at the same style. The customer needs to afford the returning freight fee. We will pay for the re-send freight fee for the first time. If the customer wants to exchange the products for several times, we will not pay for the re-send freight fee from the second time on.
* Free correction
Return the dress to efushop, and our tailor correct the original dress to fit the customer's size. Customer needs to afford the returning freight fee. We will pay for the re-send freight fee.
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How to return, exchange or correct the dress?
*Write an email including all the flowing points:
*Name
*Order Serial Number
*Order date
*Receive date
*Reason to complain
*EFushop will answer your complaint and inform you what settlement you can get according to the specific case.
*Return the dress as per instructions you get from eFushop.
*When eFushop receive the dress, we do the refund, exchange or correction according to the settlement.
*EFushop refund the order or pay for relevant cost, or the customer pay for relevant cost, via Paypal or direct credit card payment. |
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Return Address:Â
        HaidebeianRoom 1-1103 Building 6 No59 Rd yingjiang Pukou Nanjing China
Country:China
Receiver: LUO ZHEN
Tel: 0086-25-83314202
Fax: 0086-25-83140212
Please Email to me before you send fax
* IMPORTANT! - When you ship your goods back, please declare the package value as $20 or less. This will help remove any customs tax liabilities on our end when receiving your return items. It will also help to reduce delay in processing your returns.
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